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Running a Small Business

Running a small business can be immensely fulfilling, but can also have its downsides and difficult days. From clients who don’t pay their invoices on time, to customers who are unhappy with you and being very vocal about it.

By approaching any issues and difficulties with a clear strategy, you can help yourself and your staff overcome issues in a consistent and effective way. Outlining procedures, being clear about your desired outcomes, and encouraging consistency within your business will help you tackle things sympathetically but firmly.

I don’t claim to have all the answers to running your business, but I’ve picked up some good practices and handy tips during my years as a Deputy Chief Executive for a national charity, running my own business, and in other roles. More often than not, the best way to diffuse a tricky situation or move forward is to be clear: with yourself, with the customer/client, and with your processes.

Self-Care

Running a small business isn’t all about the business, either. Because of the pressure that comes with it, it’s vitally important that you look after yourself. Ensure you get enough rest, give yourself breathing space and don’t try to do everything yourself.

If you’re working from home, remember to be firm about your working hours and your personal hours, and try and create a dedicated space for work. That way, the lines won’t so easily blur between work and play.

Of course, we all know that this is easier said than done! I know exactly how hard it can be to stick with these rules, but being  as consistent as possible with this will help immensely in the long run. After all, you can’t run a successful business if you’re completely burnt out!

Other Resources

There are lots of other elements to running a small business. You might also find these useful:

  • Marketing Tips for Small Businesses
  • Productivity
13/03/2021
by Kimberley Brough

How to Take a Client to a Small Claims Court for Unpaid Invoices

If you’re running a small business, chances are that you have or will come across the occasional client who has an unpaid invoice that has been outstanding for an unacceptable amount of time. Often, it may be that the invoice has been overlooked, or that

Read More

27/02/2021
by Kimberley Brough

5 Ways to Answer Customer FAQs

Frequently asked questions – often referred to as FAQs – are those questions that you in your business are asked again and again. And again. They’re obviously important to your customers, but sometimes it seems like all your time is taken up providing the same

Read More

08/05/2020
by Kimberley Brough

How to Deal with Customers During a Crisis

The current Coronavirus pandemic is a crisis, no doubt about it. Understandably, very few businesses were prepared for it and many will see the effects of the lockdown for a long time to come. Many industries are seeing a drastic increase in customer enquiries –

Read More

01/05/2020
by Kimberley Brough

10 Tips for Working from Home

As I’m writing this, the UK and much of the world is still deep under lockdown because of the Coronavirus pandemic, which means many people are working from home who wouldn’t be in normal circumstances. Working from home – whether you’re used to it or

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10/06/2019
by Kimberley Brough

Deciding What Work to Outsource

You’ve taken the decision to outsource some of your work in order to retain your sanity and grow your business. But exactly WHAT work should you outsource to a virtual assistant and HOW do you decide? If you like to write things down, download my

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29/04/2019
by Kimberley Brough

Stop Saying “It’s Not About the Money”

I had a client recently – we’ll call him Adam – who had some issues with HIS client who didn’t want to pay for his work because, in her opinion, the quality wasn’t up to scratch. Adam felt that it was to his normal, high

Read More

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Maryport, CA15 7RW
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